Privacy Policy

Effective Date: March 23 2024

At Response America, Inc., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with global privacy laws, including but not limited to:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Health Insurance Portability and Accountability Act (HIPAA)
Children’s Online Privacy Protection Act (COPPA)
Personal Information Protection and Electronic Documents Act (PIPEDA)
Other applicable privacy regulations

1. Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII): Name, email address, phone number, mailing address, and other contact details.
Financial Information: Payment details, billing information, and transaction history.
Usage Data: Information about how you interact with our website, services, and applications (e.g., IP address, browser type, cookies).
Health Information: If applicable, we may collect health-related data subject to HIPAA compliance.

2. How We Use Your Information

We use your information for the following purposes:

To provide and improve our products and services.
To process orders, payments, and deliver services to you.
To communicate with you regarding updates, promotions, and customer support.
To comply with legal and regulatory requirements.
To analyze usage patterns and improve user experience.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union (EU), we process your personal data based on the following legal grounds:

Your consent (where applicable).
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests pursued by Response America, Inc., such as improving our services and safeguarding security.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request corrections to inaccurate or incomplete information.
Right to Deletion: Request deletion of your personal information (subject to legal exceptions).
Right to Object: Object to the processing of your personal data for certain purposes.
Right to Data Portability: Request that your data be transferred to another service provider.
Right to Opt-Out: Under CCPA, opt out of the sale of your personal information.

To exercise your rights, please contact us at privacy@responseamerica.com.

5. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with third parties under the following circumstances:

With service providers who assist us in delivering our services (e.g., payment processors, hosting providers).
To comply with legal obligations or respond to lawful requests (e.g., subpoenas, court orders).
To protect our rights, safety, or property and that of our customers or others.
With your explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We implement reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries. By using our services, you consent to such transfers.

10. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically for any updates.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Response America, Inc.
Email: privacy@responseamerica.com
Phone: 814-935-9796
Address: 301 Union Ave Altoona PA, 16602